Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

The Opportunity

Side works with many of the world’s largest game developers and studios, helping to bring unforgettable game experiences to players around the world. This is an opportunity to become the face of one of our studios, welcoming talent, clients, visitors, and colleagues into a creative, fast-moving environment. You will play a visible and trusted role in shaping the studio experience, keeping front-of-house operations running smoothly and ensuring every interaction reflects the professionalism, personality, and energy of Side.

The Role

As a Front of House Executive, you will provide a professional, warm, and friendly welcome to all talent, visitors, clients, and staff. You are required to deliver excellent customer service as the first point of contact at our studios, while providing support to other functions across the business and ensuring a seamless and professional front-of-house service is delivered at all times.

What You’ll Be Doing

1. Exceed our customers’ expectations through professionalism and quality of service.
2. Issue all necessary forms for ID passes to staff, production, and visitors, following correct protocols and access control levels.
3. Build positive working relationships with colleagues in all departments and assist, advise, and update productions when required.
4. Ensure all necessary required paperwork is completed by all personnel and issue relevant documents such as studio regulations and security policy.
5. Take accurate records and promptly relay messages to the appropriate person, alongside diary management.
6. Maintain all documentation, databases, reception email traffic, correspondence, lockers, and keys.
7. Maintain high standards of cleanliness and presentation within the reception area and manage orders for stationery and reception supplies.
8. Continuously review systems and processes, identifying and recommending opportunities for improvement.
9. Support and coach Audio and Production Runners within the reception department, issuing additional tasks when required.
10. Act as the first point of contact for any facility-related complaints and complete daily, weekly, and monthly checks of premises.
11. Report any damage to studio facilities or security issues promptly, liaise with third-party suppliers, and observe health and safety policies.
12. Offer operational support to other departments and support with setting up events within the studio.

What We’re Looking For

1. Significant experience within a similar position.
2. Passionate about always delivering first-class customer service with excellent communication and customer care skills.
3. Proven organisational skills and attention to detail.
4. Self-motivated with the ability to take initiative, work independently, and proactively identify and complete tasks with minimal supervision.
5. Ability to build and maintain strong, positive working relationships with colleagues, stakeholders, and external contacts.
6. Willing to take ownership and responsibility for tasks, ensuring they are completed to a high standard and within agreed timescales.
7. Ability to work effectively under pressure, manage competing priorities, and meet deadlines.
8. Proficient in the use of Microsoft Office, including Excel, Word, Outlook, Teams, Visio, and PowerPoint.

What You’ll Bring to the Role

1. Personable and approachable: Create a warm, welcoming, and professional experience for all visitors, clients, and colleagues.
2. Excellent communicator: Communicate confidently, clearly, and professionally with people at all levels and from different backgrounds.
3. Highly organised collaborator: Manage competing priorities effectively while proactively supporting other departments during quieter periods.
4. Proactive problem solver: Use initiative to anticipate needs, resolve issues, and continuously improve the front-of-house experience.
5. Demonstrates discretion, professionalism, and integrity: Maintain confidentiality and exercise sound judgement, particularly when working with high-profile talent.